RETURN AND EXCHANGE

GENERAL ORDERS(inventory items or back order items):

All returns must be pre-authorized. Please Request Return by email. Upon receipt of your request, we will e-mail you an approved return confirmation along with return instructions and a return address. Please allow 4-6 weeks for your return to be processed once we have received the merchandise.

Important: Any unauthorized return, refused shipments of merchandise, items where the customer has requested a "return to sender", or the return of obviously used items may subject the customer to a non-refundable 25% or more restocking charge and responsibility for all incurred shipping costs, depending on the condition and/or resaleability of the merchandise.

We will accept return items in its original package for up to 14 days from the date of shipment indicated on your invoice. Shoes must be unused and cannot be returned for a refund or exchange if soiled.

The purchaser is responsible for shipping and handling charges on all exchanges and refunds. Original shoe boxes should be unmarked and shipped in an outer box to protect them from damage.

We recommend that you always try your new shoes on over a soft, clean surface. This will help prevent soiling the suede soles of the shoes.

If orders are returned to us outside the required 14 day period and are in good condition, an $10.00 restocking fee will be deducted from your refund unless other arrangements have been agreed upon by us. No returns will be accepted beyond a 30 day maximum period. PLEASE NOTE THAT SALE ITEMS ARE NOT ELIGIBLE FOR A REFUND.Exchange for available sizes is ok. Availability can be found on inventory list page. Customer is responsible for all exchange shipping and handling fee.

CUSTOMIZED ORDERS:
Ordering shoes with different material, color, width or heel than the original pictures as shown at this website are considered to be customized orders.
No return or exchange for customized orders.
Deliveries on customized orders are usually 4-6 weeks, but can take longer.

Please protect your return shipments by obtaining a tracking number with all deliveries. We cannot be responsible for lost return items.

Location & Hours

SoulDancer USA & BDDance USA Store
Las Vegas, NV
(702) 582-8824
souldancerusa@gmail.com contact@souldancerusa.com

Monday 9:00am - 5:00pm
Tuesday 9:00am - 5:00pm
Wednesday 9:00am - 5:00pm
Thursday 9:00am - 5:00pm
Friday 9:00am - 5:00pm
Saturday 9:00am - 5:00pm
Sunday Closed